Returns & Replacements Policy
At Afkar AlDar, we take pride in delivering immaculate handcrafted gift boxes. If any part of your curation arrives damaged or incomplete, we are committed to making it right immediately.
Bespoke & Personalized Boxes
Due to the custom nature of products featuring gold foil initials, handwritten calligraphic cards, or custom monogrammed ribbons, personalized items cannot be returned for simple change of mind once production has commenced.
We send digital font & wording previews on WhatsApp prior to hot-stamping to ensure 100% accuracy before box creation.
Transit Damage & Immediate Replacement
In the rare event of transit damage or missing elements, our immediate replacement policy covers you completely. We dispatch an urgent replacement at zero extra charge.
Simply share a photo or video with our WhatsApp concierge desk within 24 hours of delivery receipt, and our team will initiate immediate resolution.
How Rapid Replacement Works
WhatsApp Photo Proof
Send photos or video of the packaging and items with your order number.
Instant Verification
Our atelier supervisor verifies the issue and starts priority re-crafting.
Express Redelivery
Replacement hand-delivered in temperature-controlled courier vans.
Have Questions Regarding an Active Order?
Our concierge team is available 7 days a week to ensure your gifting experience exceeds expectations.